Shipping policy

Shipping Policy

Last Updated: 27 May 2026

Thank you for shopping with Luvmi.  This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order with us, you agree to the terms below.

1. Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during:

  • promotional periods,
  • public holidays,
  • peak seasons,
  • courier disruptions,
  • unforeseen operational delays.

Business days exclude weekends and South African public holidays.

2. Delivery Timeframes

Estimated delivery time is approximately:

8–15 Business Days

Delivery times are estimates only and are not guaranteed.

We use Aramex Store-to-Door courier services for most deliveries.

Delays may occur due to factors outside our control, including but not limited to:

  • courier delays,
  • weather conditions,
  • high parcel volumes,
  • remote delivery locations,
  • strikes,
  • customs or security inspections,
  • incorrect customer information.

3. Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated during promotions or special offers.

Shipping charges are non-refundable once an order has been dispatched, except where required by South African law.

4. Delivery Address Responsibility

Customers are responsible for ensuring that all shipping information provided is accurate and complete.

We are not responsible for:

  • failed deliveries due to incorrect addresses,
  • incorrect contact information,
  • unattended deliveries,
  • parcels delivered according to the provided delivery instructions.

Additional courier fees resulting from incorrect information may be charged to the customer.

5. Delayed Deliveries

While we aim to deliver within the estimated timeframe, delivery dates are estimates only and are not guaranteed.

To the maximum extent permitted under South African law, we shall not be liable for delivery delays caused by third-party couriers or circumstances beyond our reasonable control.

However, nothing in this policy excludes any consumer rights that cannot legally be excluded under the Consumer Protection Act 68 of 2008.

If your parcel is significantly delayed, please contact us and we will assist in liaising with the courier.

6. Risk & Ownership

Risk in the goods passes to the customer upon confirmed delivery at the supplied delivery address.

Once delivery has been confirmed by the courier, we are not responsible for:

  • theft,
  • loss,
  • damage after delivery,
  • incorrect handling by third parties at the delivery location.

7. Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Please allow time for tracking updates to reflect on the courier system.

8. Failed Deliveries & Returned Parcels

If a parcel is returned to us due to:

  • failed delivery attempts,
  • customer unavailability,
  • refusal of delivery,
  • incorrect shipping information,

the customer may be responsible for additional re-delivery shipping fees.

Refunds for returned parcels may exclude original shipping costs and any courier return fees incurred.

 

9. Contact Us

For shipping-related queries, please contact:

Email: luvmi444@gmail.com

Please include your order number when contacting support.